Acceptance of Terms & Conditions:
Any use of the website www.srilankanexpeditions.com hereinafter referred to as “Site” , or written communication with Creative Holiday Solutions, for the purposes of travel arrangements, confirms that you fully accept the following booking conditions.
Packaged Tours and Vehicle Hiring Conditions
An advance of 50% from the total quoted value is required to reserve the tour or the vehicle. Balance 50% should be paid before 30 days of your booked date of the tour or vehicle.
We reserve the right to cancel your booking in case of non-payment or partial payment and will inform you of this. Bookings should be paid by Bank Transfer or Credit Card using our secure online payment system.
Cancellation Policy for Packaged Tours and Vehicle Hiring
30 to 20 Days - 50% of the total invoiced value
19 to 0 Days – No refund
No Show – No refund
All banking fees to be paid by you.
Itinerary Changes by Creative Holiday Solutions
All efforts will be made to provide your exact itinerary. Creative Holiday Solutions reserves the right, however, in unavoidable circumstances, to make adjustments. Exceptional circumstances such as an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper.
Itinerary Changes Requested By You
Creative Holiday Solutions’s aim is to offer flexible itineraries. Once an itinerary is finalised and paid, requests for changes will be considered, but cannot be guaranteed and may incur additional premium.
Cancellation By Us
We consider your holiday seriously. However we reserve the right to cancel your holiday due of unforeseen circumstances. In this event we will refund all money paid by you and, wherever possible, offer an alternative holiday with comparable type and quality. We cannot be held liable for any expenses that may be incurred by you during arrangements for a holiday that is subsequently cancelled by us.
Suppliers and Service providers
Creative Holiday Solutions is not liable for any transaction you (Client) do with any other third party service provider during the tour other than Creative Holiday Solutions. Creative Holiday Solutions provides all mentioned services only through our contracted partners. If you deem to use any third party service provider during the tour, it is solely at your responsibility and Creative Holiday Solutions is not liable for any charges or fees incurring due to it.
Flight Times and Other Essentials
Creative Holiday Solutions not be responsible for flight delays and additional expenses resulted by flight delays. You must also ensure that your travel documents, passports, visas, driving license, insurance details and moneys are in order
We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event, which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
Every client of Creative Holiday Solutions, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Clients must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We may refuse travel for all those insufficiently insured.
All tourists are strongly advised to verify on recommended inoculations, the need for malaria tablets, and to take other medicinal advice where their own health record suggests it is necessary, at least a month before travel.
Nature of Overseas Travel
Holidays offered by Creative Holiday Solutions can range from lavish itineraries to budget-conscious. We will make every attempt to ensure that our planning is careful.
But facilities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of uneasiness and risk can naturally occur in all travel. In the tropics, insects in rooms are common.
Tourists booking any of our arrangements implicitly accept this as a fact of life.
The full-time presence of Creative Holiday Solutions Tours representatives is not routine. This depends on your choice of holiday and/or the extent of the support you have requested. It is your responsibility to confirm that these arrangements are sufficient.
Information provided by us
Creative Holiday Solutions does not guarantee that all information available in our website is free from errors. But we will use all reasonable efforts to correct any errors once notified of them. Whilst we meticulously make every effort for accuracy, these opinions are necessarily subjective to some degree.
Any complaints must be pursued as soon as possible with the supplier of the service (example - hotel manager), or the chauffeur. If matters are still not satisfactorily resolved, the complaint must be put in writing within 24 hours and you must notify to Creative Holiday Solutions immediately, by calling us on 94 77 3476288 or fax or e-mail, in a auxiliary effort to rectify the situation harmoniously. We reserve the right to refuse liability if this settlement procedure is not adhered to.
Hotel Reservation Conditions
Creative Holiday Solutions acts as a booking agent only in respect of all bookings Creative Holiday Solutions makes on your behalf. Creative Holiday Solutions undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Creative Holiday Solutions will be under no liability at all (whether in contract, tort or otherwise howsoever). By proceeding to book accommodation and/or other services through the Site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions. If they are provided, Creative Holiday Solutionswill Endeavour (but undertake no liability to do so) to make copies of the accommodation provider's terms and conditions available to you.
You understand that Creative Holiday Solutions may not have conducted any quality or other checks on the accommodation providers and Creative Holiday Solutions makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Creative Holiday Solutions does not constitute an express or implied endorsement or recommendation by Creative Holiday Solutions of such accommodation or services. Creative Holiday Solutions does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the accommodation and services offered for sale through us.
We reserve the right to cancel your booking in case of non-payment or partial payment and will inform you of this
To make a hotel reservation you must pay 30% of the total quoted value as an advance payment. This advance payment is non refundable. Balance 70% to be paid 30 calendar days ahead of your check-in date.
Cancellation Policy for Hotel Bookings
30 to 20 Days - 70% of the total invoiced value
19 to 0 Days – No refund
No Show – No refund
All banking fees to be paid by you.
General Terms and Conditions
Before you travel
Creative Holiday Solutions is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travelers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.
It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Creative Holiday Solutions shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
Site content, documentation and booking information.
Creative Holiday Solutions may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.
Any information placed on the Site relating to hotels advertised on the Site including, but without limitation, details of the hotel, the availability of rooms at the hotel, the price of the rooms, the facilities available at the hotel, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been placed on the Site by accommodation and/or service providers who are independent businesses and are not agents or employees of Creative Holiday Solutions or its affiliates. Such information does not constitute any advice or recommendation given by Creative Holiday Solutions and Creative Holiday Solutions shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. Creative Holiday Solutions and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Creative Holiday Solutions and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
Age and responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You hereby authorize Creative Holiday Solutions to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
Legislation and Courts of Jurisdiction
This agreement will be governed by law of Peoples Democratic Socialist Republic of Sri Lanka and any disputes will be dealt with by the Sri Lanka Courts.
Creative Holiday Solutions may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.
Access to the Site is strictly controlled by Creative Holiday Solutions and Creative Holiday Solutions reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Creative Holiday Solutions.
You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorized to act.
You shall not:
post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;
make any other unauthorized, false or fraudulent booking;
use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;
deface, alter or interfere with the appearance and layout of this website or the underlying software code;
take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;
Without prejudice to any of www.srilankanexpeditions.com's other rights, Creative Holiday Solutions reserves the right to deny access to this website and/or cancel bookings wherever and whenever Creative Holiday Solutions believes (at Creative Holiday Solutions absolute discretion) that you are in breach of any of the Creative Holiday Solutions Terms.
Links and downloads
Creative Holiday Solutions may provide hyperlinks or pointers to other websites maintained by third parties which Creative Holiday Solutions think may be of interest to visitors of the Site. Such other websites are not under the control of Creative Holiday Solutions or maintained by Creative Holiday Solutions and Creative Holiday Solutions is not responsible for the content of such websites. Creative Holiday Solutions provides these links for your convenience only but does not monitor or endorse the material on them. Creative Holiday Solutions cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including , by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving the Site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
It is always wise for you to run an anti-virus programme on all content and materials downloaded from the Internet in general and the Site in particular.